Orders
Orders are based on the selected package, project brief, deadline text and reference links submitted by the client. Work starts after the scope and payment status are confirmed.
Terms
Terms of service
Clear rules for ordering custom design work from LULYGraphics.
Brief and references
Clients should provide the game/topic, main text, mood, deadline and any reference links needed for the design. Missing information can delay the start of production.
Payment confirmation
The invoice amount or payment link is confirmed after the brief is reviewed. Production begins when payment is marked paid, approved as a bonus order or otherwise confirmed by LULYGraphics.
Revisions
Small fixes such as text, color balance and layout adjustments are included according to the selected package. Major concept changes, a different game/topic or a new main idea may require a new quote.
Delivery
Final files are delivered through a secure link, portal delivery note or direct contact channel after approval and payment confirmation.
Source files
Editable source files are not included by default. They can be added only when agreed before production or quoted as a custom request.
Account access
Client, worker and admin areas are separated by role. Sharing login details or accessing another role without permission is not allowed.
Communication
Important order decisions should be confirmed through the order page, Discord, email or portal notes so both sides have a clear record.